I have noticed a drought in talent amongst salespeople these days. Because of it, I am embarrassingly over enthusiastic towards someone who provides good customer service! (Julia at Hourglass, Price at Goop). These individuals are the exception and not the rule, but I believe we can turn it around and hire more Julia's and Price's!
What do good salespeople all have in common?
These three things can't be found on a resume or answered on a job application.
The ability to understand what someone else is experiencing and or feeling and the desire to want to help.
The ability to talk to another human being and make a quick connection. The ability to engage, make eye contact, smile and put someone else at ease. This is beyond 'Can I help you find anything?'
#3 Hard Working
Show up, on time and do what it takes to make it happen. Go the extra mile. Over achiever should come to mind.
My final question that I ask myself about any candidate?
'Do I want to have lunch with this person?'
The point of this silent question is to see if I enjoy spending time with them.
If I do, then so will my customers.